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1. There are so many companies listed under carpet cleaning services in the telephone directory, where do I start?
Here are some points to consider if you decide to contact any of the companies listed:
In addition to the Chem-Dry hot-carbonating cleaning system, there are three main cleaning methods: hot water extraction (steam), foam cleaning and absorbent compound cleaning, often referred to as a dry powder clean. Each cleaning method uses a different combination of equipment and products.
All professionals should offer a 100% satisfaction guarantee for the work they do.
Is the company ISO 9001 accredited?
2. How often should I have my carpets and upholstery cleaned?
Independent research recommends that carpets be cleaned every six months. We recommend you clean and refresh your soft furnishings every 12 to 18 months. However, this very much depends on your circumstances, for instance whether your home is prone to heavy soiling because of children or pets or whether anyone in your family suffers from allergies.
You extend the life of your carpets and upholstery with regular cleaning and the more frequently you clean, the longer lasting the results each time.
3. What's the difference between Chem-Dry and other carpet cleaning methods?
Chem-Dry cleans carpets in an entirely different way to all other methods.
4. If the Chem-Dry process doesn't use soaps or shampoos, how can it really clean my carpets?
It is just like giving your carpet or upholstery a mineral bath. The process employs a combination of heat and carbonation to help breakdown dirt deeply embedded in carpet or upholstery fibres. Millions of tiny effervescent bubbles lift the dirt to the surface, allowing it to be easily cleaned away rather than becoming further embedded into the fabric.
5. Why can't you give me a price for cleaning my carpets over the phone?
Sometimes it may be necessary to visit to see what is required to clean a (some) carpet(s). This is particularly the case with larger homes or any commercial premises.
6. How long will the clean take?
This depends on the size of the room or the amount of upholstery. It will also depend on the level of soiling and whether there is any heavy staining.
We will be able to provide you with an approximate time once we have assessed the job to be done.
7. Do I need to be at home whilst the clean is being carried out?
No, we should be able to indicate the length of time the clean will take when we provide you with a quotation, so you can always leave our technician to get on with the job for this period of time. Alternatively, you can provide us with a key, if it makes things easier for you.
8. Do I need to do anything before the Chem-Dry technician comes to do the clean?
To get the most from your cleaning, we recommend:
- you remove some smaller items of furniture or any valuable items from the rooms.
-save us a parking space outside your front door.
9. How soon will I be able to walk on my carpets after they've been cleaned?
Technically you should be able to walk on carpets immediately, as there is no dirt-attracting residue left behind following a Chem-Dry clean. However, to avoid potential accidents as a result of slipping on a damp surface, we recommend that carpets be left to dry for a couple of hours.
Most carpets dry in 1-2 hours, although this drying time is impacted by the type of carpet fibre, the soiled state of the carpet prior to cleaning (amount of solution applied) and of course, the weather conditions.
10. What's the difference between a stain and a spot?
Professional technicians will usually refer to a surface mark or substance on the carpet or upholstery as a Spot and a discolouration of carpet or upholstery fibres as a Stain.
11. If I choose not to protect my carpets or soft furnishings, will they get dirtier more quickly?
Chem-Dry Protectant® will lengthen the time in-between cleans, but to start with, Chem-Dry cleaned carpets will stay cleaner for longer than carpets cleaned by other methods.
12. I keep getting leaflets through my door from companies offering Carpet cleaning for half the price of Chem-Dry.
They won't be offering the same service.
Alternative methods of cleaning may appear to be cheaper, but the fact is that Chem-Dry's revolutionary cleaning process saves you money in the long run. That is because it cleans your soft furnishings in an entirely different way .
Carpets cleaned by Chem-Dry stay cleaner for longer and actually resoil less than a new carpet. So even though regular cleaning is necessary to extend the life of any carpet or fabric, you'll actually need to clean them less frequently than you would do with other processes.
13. If the Chem-Dry process is so good, why don't other cleaning companies use it?
The Chem-Dry system is patented and so is exclusive to Chem-Dry. Other carpet and upholstery cleaning companies cannot therefore use it.
14. Chem-Dry is a worldwide company so how can I be sure of personal service?
Each Chem-Dry business is independently owned and operated even though we use the Chem-Dry process and products (exclusive to Chem-Dry) and are trained to the highest of industry standards both technically and service wise. We are responsible for making our business a success and therefore aim to keep our customers happy so they keep coming back to us - and hopefully recommend us to friends and family!
15. What if I am not satisfied with the job you do?
Tell us. If we don't know you are not satisfied, then we can't try to put things right. We don't get everything right all the time, but we are always keen to better our performance.
16. Where can I buy the Chem-Dry Home Care products?
From us. If you'd like to know more about any of our products then call or email us with your questions.
17. Can I buy Chem-Dry Home Care products even if I don't have my carpets cleaned by you?
Of course. Contact us to discuss how we can arrange this.